GENERAL INFORMATION
:: Exceptional Customer Service
Without a rock solid philosophy for exceptional customer service, no business
can really survive. I pride myself on this quality, and take your inquiries,
concerns, questions, and uncertainty very seriously. All questions will be
answered in a prompt and friendly fashion.
:: How to Order
Simply contact us with the details of your
project. We will contact you with further questions (if necessary),
and send you a quote. Once you approve the quote, we will send
an invoice. Alternatively,
you may find just what you need in the Dream-It-Webworks store,
in which case you may shop directly, and checkout via Paypal's
secure server, using your Paypal balance, bank account, or credit
card.
Paypal is accepted
(and preferred), but
we also accept cheques and money orders (Canadian or US only).
Your project will commence
upon receipt of cleared payment.
:: The Process
Upon receipt of payment, we will contact
you with an initial set of questions about your preferences and
what you are looking for in your website. We will communicate
back and forth, until all the details are sorted out.
You will
receive a first draft of the graphics / layout, at which time
change can be made to colours, fonts, graphics, general look and
feel, etc.
Once approval of the graphics and layout has
been received, any changes after this time will incur additional
charges.
If you have purchased a storefront, you will
be given info on how to enter your products, as well as tutorials
and assistance on how to manage your storefront. If applicable,
you will be given FTP access to the hosting server to upload product
images, logo, etc.
Once the final layout
is chosen, all the content will be added, and a final draft will
be sent for your approval. Upon final approval, your website
will be uploaded for all to see !
:: How Long
The current expected time frame from date of order,
to project completion, is approximately 3 weeks, however, if
you have a specific time frame you need it completed by, please
inquire, and we will do our best to accommodate.
Note - delays on the client's behalf will set
the project time frame back by the same amount of time. Significant
delays may cause the project to be put on hold if other projects
are waiting.
:: Keywords and a Description (Meta Tags)
When the search engines crawl your website,
they will look for these meta tags to help them decide how to
index your site. If the relevant keywords are in the meta tags,
your website will have a better chance to rank higher in the the
search engines. Same goes for your description. This should be
a brief outline of what your website is all about.
:: Link Exchange
I will feature your website in my portfolio
and possibly in other places throughout my website and other advertising
opportunities. In return, I will place a small text link to my
website, on the bottom of your webpages. This link will open in
a new window, so that your visitors will not be taken away from
your website.
:: Copyright
You will own your domain name, email, and website. You are free
to use any graphics we create, for your own personal use (flyers,
business cards, etc.). Dream-It-Webworks will retain the right
to feature your website and graphics on our portfolio pages (and
why wouldn't you want the free advertising anyway)?
:: Privacy
Dream-It-Webworks will not share your your
personal information under any circumstance, for any reason. All
online transactions are carried out on Paypal's secure servers.
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